Shipping policy

Shipping & Delivery

Thank you for shopping with us! We aim to process and deliver your order as quickly and efficiently as possible.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
  • During busy periods, such as sales, holidays, or new product launches, processing times may be slightly longer.
  • Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly advertised on our website.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

  • Domestic Orders: 2–5 business days
  • International Orders: 7–21 business days (depending on destination and customs processing)

Please note that delivery times are estimates and may be affected by weather conditions, courier delays, customs clearance, or other circumstances beyond our control.

International Shipping

Customers are responsible for any customs duties, import taxes, or other fees required by their country's customs authorities. These charges are not included in the purchase price or shipping cost unless otherwise stated.

Tracking Your Order

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched. Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost, Stolen, or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is the responsibility of the courier. If your package is lost or significantly delayed, please contact us and we will assist you in working with the shipping provider to resolve the issue.

We are not responsible for packages marked as delivered by the courier but reported as lost or stolen after delivery.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photographs of the damaged item and packaging so we can investigate and arrange an appropriate solution.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. We are happy to help.